Excellence is our company’s result of always striving to do and become better. Over the years of hard work and dedication we have established a working environment where costumer satisfaction is our absolute, number one priority.

It does not only involve the organisation and reservation of your desired vessel and sea activities, but a personal approach with the vision of creating unique and individual experiences. We want you to enjoy your vacation, while getting a completely new perspective of our Dalmatian homeland.

Having a first-hand onboard experience and our sincere passion for sea and marine heritage allow us to respond rapidly to the most diverse of needs.

We take great pride in offering outstanding services which go above and beyond expectations. To understand our costumers needs even better, we initiate comprehensive dialogues and a modern approach to customer service, in order to create, identify and qualify our clients requirements.

“Good enough is not enough” is our motto and the thing that drives our team 24/7, each day of a year. This is the main reason why we are gladly welcoming you to get in touch with us. Let us make your good stories and experiences – excellent.

office +385 91 200 0450
www.cropeller.com
info@cropeller.com

INFORMATION ON SUBMISSION AND PROCESSING OF CUSTOMER COMPLAINTS

Pursuant to Article 6 of the Law on Providing services in sector of tourism, Article 10, Paragraph 3 of the Consumer Protection Act, we inform service users that a written objection to the quality of contracted services can be submitted:

by sending a letter to the following address: Pelagic d.o.o. , Sv. Lazara 1, 21 220 Trogir
via e-mail at: info@cropeller.com
directly in the office of Pelagic d.o.o.

Comfirmation of received complaint will be sent without delay in writing.

Response to the complaint will be provided in writing no later than 15 days after the complaint was received.